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Client Service Representative
1 month ago
As a Client Service Representative - Mailroom Operations, you will play a critical role in ensuring the prompt delivery of various on-site work assignments, providing exceptional customer service, and driving customer satisfaction. Your impact will be felt across the organization as you work to maintain a high level of customer satisfaction through prompt communication, problem-solving, and collaboration with cross-functional teams.
Main Responsibilities:- Promptly inform supervisors of potential problems or customer concerns.
- Review and respond to management and client requests via various channels, ensuring timely and accurate communication.
- Focus on providing outstanding customer service, ensuring that every interaction is positive and professional.
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded and up-to-date.
- Perform a variety of tasks, including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services, based on assigned location.
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
- Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
- Research and route unidentified and generic mail.
- Receive, log, deliver, and track messenger items.
- Respond to customer requests.
- Perform routine upkeep of equipment.
- Record and track customer inquiries and fulfillment of requests.
- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
- Receive shipments and count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments, and secure customer signatures.
- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
We are seeking a highly motivated and organized individual with excellent communication and customer service skills. The ideal candidate will have a high school diploma, GED, or equivalent experience, plus less than one year of related experience. Basic computer skills and technical knowledge are required, as well as the ability to work overtime as needed. A valid driver's license and acceptable driving record are necessary for this role, which may require driving between multiple client locations. The ability to lift up to 50lbs and spend extended periods standing, bending, walking, reaching, and pulling while performing duties is also required.
We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
