Field Service Technician
4 days ago
We are looking for a skilled Field Service Technician to join our team in Portland, ME. As a key member of our team, you will be responsible for providing exceptional customer service, installing, troubleshooting, servicing, and maintaining equipment at customer sites. You will also be required to perform administrative duties, including timesheets, service work orders, expense reports, and other related paperwork.
Responsibilities- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
- Install, troubleshoot, service, and maintain equipment at customer sites.
- Perform administrative duties, including timesheets, service work orders, expense reports, and other related paperwork.
- You've acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years' in electromechanical industries. Preferred experience with image guided therapy and/or diagnostic x-ray equipment.
- You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
The hourly pay range for this position in ME is $29.09 to $49.88, plus overtime eligible. This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
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