Automotive Service Consultant

1 week ago


Las Vegas, Nevada, United States Master Automotive Centers Full time
Job Overview

As an Automotive Service Consultant, you will play a crucial role in ensuring that our customers receive exceptional service and support. Your responsibilities will include:

Key Responsibilities

  • Manage service orders and oversee the workflow in the service area, ensuring timely and courteous assistance for all customers.
  • Act as a primary point of contact for customer inquiries, providing thorough support whether in person or via phone.
  • Efficiently allocate tasks among technicians to optimize service delivery.
  • Respond to technical inquiries regarding vehicle issues, warranties, and repair services.
  • Assist in diagnosing vehicle issues and facilitate the ordering of necessary parts and tools.
  • Supervise the administration of warranty claims and provide training and guidance to the service team.
  • Promote adherence to relevant laws and regulations within the service department.
  • Maintain positive relationships with manufacturers and foster a collaborative work environment.

Qualifications

  • 1-2 years of experience as a Service Writer or in a similar role.
  • Possess an organized and approachable demeanor.
  • Proven ability to lead and manage a team effectively.
  • Excellent communication skills, particularly in customer interactions.
  • Professional appearance and demeanor.
  • Demonstrated success in service and sales performance.
  • Strong track record of customer satisfaction.
  • Team-oriented with a self-motivated attitude.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.
Company Overview

Master Automotive Centers is a comprehensive auto repair facility dedicated to providing high-quality service to our customers.



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