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Patient Service Representative

2 months ago

Springfield, Illinois, United States Springfield Clinic Full time
Job Summary

The Patient Service Representative - Neuro is a key member of the Springfield Clinic team, responsible for ensuring seamless patient interactions and efficient billing processes. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Verify patient insurance coverage and benefits prior to treatment
  • Secure prior-approvals and pre-authorizations
  • Perform review and action of Bad Debt, Collections, and Denials
  • Maintain proficiency with insurance and billing issues
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards
Requirements
  • High School graduate or GED required
  • Minimum two to three (2-3) years experience in medical billing and insurance preferred
  • Ability to handle multiple tasks and prioritize in a fast-paced environment
  • Strong verbal communication and listening skills
  • Knowledge of Medicare, medical assistance, and other third-party payors
Working Environment

This role involves frequent contact with staff and the public, requires sitting for long periods of time, and involves some bending and stretching. The ideal candidate will be able to maintain composure under stress and work effectively in a team environment.