Business Office Associate

4 days ago


Santa Rosa, California, United States CarMax Full time

Job Summary:

CarMax is seeking a Business Office Associate to provide exceptional customer service in a fast-paced, team-oriented environment. As a Business Office Associate, you will be responsible for facilitating the sales, auction, and appraisal process, including cash management, processing and auditing of paperwork, and providing customer service.

Key Responsibilities:

  • Assist store personnel and departments in daily functions while adhering to CarMax guidelines
  • Provide customer service by greeting customers, balancing traffic, answering questions, and explaining paperwork processes
  • Process paperwork associated with retail/wholesale automobile sales, including printing reports, maintaining deal jackets, and contacting finance companies
  • Process auction sales, dealer registration, and appraisal lane purchases, including collecting titles, payoffs, and proper paperwork
  • Manage multiple pay types, including receiving and counting money, distributing funds, and preparing deposits
  • Process paperwork affiliated with the state DMV, including submitting paperwork for titling and registering vehicles
  • Mentor new Business Office Associates and train other store departments on Business Office processes and procedures

Requirements:

  • Ability to read, interpret, and transcribe data to maintain accurate records
  • Use of resources and partnership to balance customer and business needs
  • Understanding of numeric filing systems
  • Intermediate PC skills, including word processing, spreadsheet, and other programs
  • Ability to prioritize and multitask in a deadline-oriented environment
  • Lift objects weighing up to 15-20 lbs
  • Effective communication and listening skills
  • Ability to maintain confidentiality of records, files, and reports

Benefits:

Part-time Associates are eligible for sick time, vacation, and Floating Holiday Time. For more details about benefits, please visit our CarMax Benefits website.



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