Guest Service Team Lead
5 days ago
We are seeking a highly motivated and detail-oriented Guest Service Team Lead to join our team at Primo Partners-Ben & Jerry's-Starbucks. As a Guest Service Team Lead, you will be responsible for ensuring exceptional customer experiences and leading a team of Guest Service Advocates to achieve this goal.
Key Responsibilities- Customer Satisfaction: Ensure that every customer leaves our store with a positive experience and a smile on their face.
- Team Leadership: Lead a team of Guest Service Advocates to ensure they are upholding the highest standards of customer service and are supported in their roles.
- Operational Efficiency: Ensure that all work is completed efficiently and effectively, including tasks such as assigning table and window runs, completing checklists, and maintaining inventory levels.
- Financial Management: Take responsibility for proper monetary handling during your shift.
- Inventory Management: Ensure that all inventory levels are at par or above.
- Store Operations: Provide assistance in the daily operations of the store, including opening and closing procedures.
- Culture Building: Live, breathe, and display the 30 Primo Fundamentals, and maintain a solution-oriented culture rather than a problem-oriented culture.
- Communication: Be an energetic and positive communication master that is a culture builder.
- Community Involvement: Genuinely engage with and involved within and around your local community.
- Competitive Hourly Rate: Earn a competitive hourly rate plus tips.
- Benefits Package: Enjoy a comprehensive benefits package, including opportunities for personal and professional development.
- Fun Work Environment: Work in a fun and dynamic environment with a team of like-minded individuals.
Primo Partners-Ben & Jerry's-Starbucks is a locally owned and operated business that values its employees and customers. We are committed to providing exceptional customer experiences and creating a positive work environment for our team members.
We are an equal opportunity employer and welcome applications from diverse candidates.
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