Guest Service Team Lead

5 days ago


Raleigh, North Carolina, United States Primo Partners-Ben & Jerry's-Starbucks Full time
Job Summary

We are seeking a highly motivated and detail-oriented Guest Service Team Lead to join our team at Primo Partners-Ben & Jerry's-Starbucks. As a Guest Service Team Lead, you will be responsible for ensuring exceptional customer experiences and leading a team of Guest Service Advocates to achieve this goal.

Key Responsibilities
  • Customer Satisfaction: Ensure that every customer leaves our store with a positive experience and a smile on their face.
  • Team Leadership: Lead a team of Guest Service Advocates to ensure they are upholding the highest standards of customer service and are supported in their roles.
  • Operational Efficiency: Ensure that all work is completed efficiently and effectively, including tasks such as assigning table and window runs, completing checklists, and maintaining inventory levels.
  • Financial Management: Take responsibility for proper monetary handling during your shift.
  • Inventory Management: Ensure that all inventory levels are at par or above.
  • Store Operations: Provide assistance in the daily operations of the store, including opening and closing procedures.
  • Culture Building: Live, breathe, and display the 30 Primo Fundamentals, and maintain a solution-oriented culture rather than a problem-oriented culture.
  • Communication: Be an energetic and positive communication master that is a culture builder.
  • Community Involvement: Genuinely engage with and involved within and around your local community.
Benefits
  • Competitive Hourly Rate: Earn a competitive hourly rate plus tips.
  • Benefits Package: Enjoy a comprehensive benefits package, including opportunities for personal and professional development.
  • Fun Work Environment: Work in a fun and dynamic environment with a team of like-minded individuals.
About Us

Primo Partners-Ben & Jerry's-Starbucks is a locally owned and operated business that values its employees and customers. We are committed to providing exceptional customer experiences and creating a positive work environment for our team members.

We are an equal opportunity employer and welcome applications from diverse candidates.



  • Raleigh, North Carolina, United States The StateView Hotel Full time

    About The StateView HotelThe StateView Hotel is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. As a company that prioritizes its people, we offer a supportive and inclusive work environment that fosters diversity, growth, and development.Our CultureWe pride ourselves on being the best...


  • Raleigh, North Carolina, United States Wakegov Full time

    Job Summary:We are seeking a highly skilled Guest Services Technician to join our team at Wakegov. The successful candidate will be responsible for providing exceptional support services to our clients, ensuring a safe and welcoming environment.Key Responsibilities:Facility Management: Oversee the day-to-day operations of our facility, ensuring a clean and...


  • Raleigh, North Carolina, United States The StateView Hotel Full time

    About The StateView HotelThe StateView Hotel is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. We pride ourselves on being the best employer in the area, with a culture that emphasizes personal development, people, and a desire for wanting them to succeed.Our Core ValuesWe believe each...


  • Raleigh, North Carolina, United States Candlewood suites LAX Hawthorne Full time

    Job Overview:As a Front Desk Agent, you will play a crucial role in ensuring a welcoming and efficient experience for our guests. Your primary duties will involve greeting and registering guests, providing exceptional service throughout their stay, and managing the settlement of accounts upon departure. Key responsibilities include handling reservations,...


  • Raleigh, North Carolina, United States Red Roof Full time

    Guest Services Associate - Full-Time Position (Includes Paid Time Off & Benefits)As a vital member of our hospitality team, you will:Support guests throughout their visit, providing insightful local recommendations akin to a tour guide.Tailor each guest's experience to ensure a remarkable and enjoyable stay.Manage check-in and check-out processes, handle...


  • Raleigh, North Carolina, United States Red Roof Full time

    Guest Services Associate - Full-Time Position (Includes Paid Time Off & Benefits)As a Guest Services Associate, you will play a crucial role in ensuring a pleasant experience for our guests. Your responsibilities will include:Providing assistance to guests throughout their stay, offering insightful local recommendations as a knowledgeable guide.Customizing...


  • Raleigh, North Carolina, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY The role of a Front Desk Agent transcends the traditional tasks of check-in and check-out. Our aim is to craft an experience that is both memorable and distinctive for every guest. As a Guest Services Representative, you will take the initiative to provide a comprehensive range of services that enhance the guest experience...


  • Raleigh, North Carolina, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY The role of a Front Desk Agent is not merely about facilitating check-in and check-out processes. Our aim is to curate an experience that is both memorable and distinctive for every guest. As a Guest Services Coordinator, you will take the initiative to provide a comprehensive range of services that enhance the guest's entire...


  • Raleigh, North Carolina, United States Candlewood suites LAX Hawthorne Full time

    Job Overview:As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring a warm welcome and exceptional service for our guests. This position involves registering guests, managing reservations, and providing concierge services while maintaining high standards of customer satisfaction throughout their stay.Key...


  • Raleigh, North Carolina, United States Red Roof Full time

    Guest Services Associate - Full-Time Position (Includes Paid Time Off & Benefits)Provide assistance to guests throughout their visit, offering local insights and recommendations.Customize each guest's experience to ensure a memorable stay.Manage check-in and check-out processes, handle reservations, wake-up calls, and fulfill guest requests.Work...


  • Raleigh, North Carolina, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...


  • Raleigh, North Carolina, United States Marriott International, Inc Full time

    Additional InformationShift: EveningJob Category: Rooms & Guest Services OperationsPosition Type: Full-TimeRemote Work: NoRelocation: NoPOSITION SUMMARYAt Marriott International, we strive to create memorable experiences for our guests beyond just check-in and check-out processes. Our Guest Services Representatives are dedicated to delivering exceptional...


  • Raleigh, North Carolina, United States StepStone Hospitality Full time

    Job TypeFull-timePosition OverviewAs a vital member of our hospitality team, you will be responsible for managing guest check-ins and check-outs, ensuring a seamless experience for all visitors.Key ResponsibilitiesAssign and register rooms for guests efficiently.Provide room keys and detailed escort instructions to guests or Guest Service Agents.Organize and...


  • Raleigh, North Carolina, United States Red Roof Full time

    Guest Services Associate - Full-Time Position (Includes Paid Time Off & Benefits)Support visitors throughout their stay, providing local insights and recommendationsCustomize each guest's experience to ensure a remarkable visitManage check-in and check-out processes, handle reservations, wake-up calls, and fulfill guest requestsWork collaboratively with...


  • Raleigh, North Carolina, United States Candlewood suites LAX Hawthorne Full time

    Job Overview:As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in providing exceptional service to our guests. This position involves welcoming and registering guests, ensuring a seamless experience throughout their stay, and managing the settlement of accounts upon departure. Key responsibilities include handling...


  • Raleigh, North Carolina, United States StepStone Hospitality Full time

    Job TypeFull-timeOverviewAs a key member of our team, you will be responsible for managing guest accommodations and ensuring a seamless experience from check-in to check-out.Key ResponsibilitiesRegister guests and allocate rooms efficiently.Provide room keys and detailed instructions to guests or Guest Service Agents.Organize and monitor incoming...


  • Raleigh, North Carolina, United States teamworkonline Full time

    Who We Are:On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and...


  • Raleigh, North Carolina, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY The role of a Front Desk Agent transcends the traditional responsibilities of check-in and check-out. Our goal is to craft an experience that is both memorable and distinctive for our guests. As Guest Experience Experts, we take the initiative to provide a comprehensive range of services that enhance the guest's entire stay. This...


  • Raleigh, North Carolina, United States Homewood Suites Raleigh Full time

    Position OverviewWe are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at Homewood Suites Raleigh. In this role, you will greet visitors, manage their reservations, issue room keys, and respond to inquiries to ensure a pleasant stay.The ideal candidate possesses excellent communication...


  • Raleigh, North Carolina, United States NC State Campus Enterprises Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Lead Dining Associate at NC State Campus Enterprises. As a key member of our team, you will be responsible for leading a team of Dining Associates, providing exceptional customer service, and ensuring a seamless dining experience for our guests.Key...