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Customer Service Ambassador

1 month ago

Waukegan, Illinois, United States Manuel Torres Ii - State Farm Agent Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and promoting the growth of our business.

Responsibilities:

  • Provide prompt and accurate customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate clients about insurance options.
  • Establish and maintain strong relationships with clients, anticipating their needs and providing proactive solutions.

Qualifications:

  • Dedicated to customer service and able to effectively relate to clients, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist clients and coordinate with other team members.
  • Proactive in problem-solving and able to work in a fast-paced environment.
  • Bilingual Spanish.

About Our Agency:

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We help clients with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.

We are an established, growth-oriented agency with a team of highly motivated individuals. Our team is comprised of results-oriented individuals who are serious about their development.