Player Services Operations Manager

1 week ago


Waukegan, Illinois, United States Full House Resorts Full time
Job Summary

Under the direction of the Player Services Manager, the incumbent is responsible for planning and directing the Player Services Representatives, Guest Service, Promotions, and overall Marketing operations to ensure a positive guest experience.

Key Responsibilities
  • Direct and manage the Player Services Representatives to provide exceptional guest service.
  • Develop and implement marketing strategies to promote hotel services and increase guest satisfaction.
  • Collaborate with the Player Services Manager to ensure alignment with company goals and objectives.
  • Monitor and analyze guest feedback to identify areas for improvement.
Requirements
  • Essential Supervisor, Guest Service, Operations, Hotel, Business Services, Skills


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