Client Support Representative
2 months ago
Position Overview:
As a Client Support Representative, you will play a vital role in ensuring customer satisfaction and maintaining strong relationships with our clients. This position requires a minimum of 1 year of experience in customer support or a call center environment.
Key Requirements:
- Typing speed of at least 35 words per minute with proficiency in 10-key by touch.
- Ability to communicate professionally through email and chat.
- Strong multitasking skills.
- Availability for shifts from 6 AM to 3 PM or 7 AM to 4 PM PT.
- Onsite work is required.
Responsibilities:
- Respond to incoming calls promptly.
- Provide exceptional customer service to our clients.
- Process orders received via phone or email.
- Complete assigned reports accurately and on time.
- Ensure 100% follow-through on all commitments to achieve one-call resolution.
- Effectively communicate additional promotions and services available to clients.
- Handle customer orders with courtesy and efficiency, minimizing errors.
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