Client Support Representative

2 months ago


Grants Pass, Oregon, United States Global Channel Management Full time

Position Overview:

As a Client Support Representative, you will play a vital role in ensuring customer satisfaction and maintaining strong relationships with our clients. This position requires a minimum of 1 year of experience in customer support or a call center environment.

Key Requirements:

  • Typing speed of at least 35 words per minute with proficiency in 10-key by touch.
  • Ability to communicate professionally through email and chat.
  • Strong multitasking skills.
  • Availability for shifts from 6 AM to 3 PM or 7 AM to 4 PM PT.
  • Onsite work is required.

Responsibilities:

  • Respond to incoming calls promptly.
  • Provide exceptional customer service to our clients.
  • Process orders received via phone or email.
  • Complete assigned reports accurately and on time.
  • Ensure 100% follow-through on all commitments to achieve one-call resolution.
  • Effectively communicate additional promotions and services available to clients.
  • Handle customer orders with courtesy and efficiency, minimizing errors.


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