Technical Support Analyst, Senior, School of Business
4 weeks ago
About the Role
The Wake Forest University School of Business is seeking a highly skilled Technical Support Analyst, Senior, to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our faculty, staff, and students.
Key Responsibilities
- Provide timely and effective technical support to end-users, including troubleshooting and resolving complex technical issues.
- Collaborate with the IT team to develop and implement technical solutions to improve the overall user experience.
- Manage and maintain the department's equipment library, ensuring accurate inventory records and corresponding with customers regarding checkout equipment.
- Act as the primary support contact for Apple hardware, software, and mobile devices, including deployment, troubleshooting, and support.
- Assist with various tasks and projects as assigned by the IT team.
Requirements
- College degree with three or more years of experience, or an equivalent combination of education and experience.
- Expert knowledge of superior customer service standards and practices.
- Strong knowledge of operating systems, client applications, and network connectivity, including the Apple ecosystem.
- Ability to work productively with others, communicate effectively, and demonstrate flexibility to serve the needs of a diverse population.
About Us
Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education. With over 5,400 undergraduates and 3,400 graduate and professional students, the student-faculty ratio is 11:1.
Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the Atlantic Coast Conference (ACC).
Since its founding, the University has adopted the motto Pro Humanitate, which is exemplified by a deep institutional commitment to public service and engagement with the world.
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Winston-Salem, North Carolina, United States Wake Forest University Full timeAbout the RoleThe Wake Forest University School of Business is seeking a highly skilled Technical Support Analyst, Senior to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our faculty, staff, and students.Key ResponsibilitiesProvide timely and effective technical support to...
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