Technical Support Analyst, Senior, School of Business

4 weeks ago


WinstonSalem, North Carolina, United States Wake Forest University Full time

About the Role

The Wake Forest University School of Business is seeking a highly skilled Technical Support Analyst, Senior, to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our faculty, staff, and students.

Key Responsibilities

  • Provide timely and effective technical support to end-users, including troubleshooting and resolving complex technical issues.
  • Collaborate with the IT team to develop and implement technical solutions to improve the overall user experience.
  • Manage and maintain the department's equipment library, ensuring accurate inventory records and corresponding with customers regarding checkout equipment.
  • Act as the primary support contact for Apple hardware, software, and mobile devices, including deployment, troubleshooting, and support.
  • Assist with various tasks and projects as assigned by the IT team.

Requirements

  • College degree with three or more years of experience, or an equivalent combination of education and experience.
  • Expert knowledge of superior customer service standards and practices.
  • Strong knowledge of operating systems, client applications, and network connectivity, including the Apple ecosystem.
  • Ability to work productively with others, communicate effectively, and demonstrate flexibility to serve the needs of a diverse population.

About Us

Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education. With over 5,400 undergraduates and 3,400 graduate and professional students, the student-faculty ratio is 11:1.

Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the Atlantic Coast Conference (ACC).

Since its founding, the University has adopted the motto Pro Humanitate, which is exemplified by a deep institutional commitment to public service and engagement with the world.



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