Customer Engagement Specialist

2 weeks ago


Gaithersburg, Maryland, United States Scenthound DMV Full time
Job Overview

Benefits:

  • Performance-based bonuses
  • Discounts for employees
  • Flexible working hours
  • Career advancement opportunities
  • Comprehensive training programs

At Scenthound DMV, we are dedicated to offering hygiene and wellness solutions for pets. Our belief is that a healthy pet contributes to a happy home, and our goal is to ensure that every dog leaves our facility looking and feeling their absolute best.


Position Summary: We are looking for an enthusiastic and customer-oriented Sales Representative to enhance our operations. In this position, you will serve as the primary contact for pet owners, assisting them in selecting the most suitable grooming packages, wellness services, and membership options for their dogs. This role offers the potential for additional earnings through bonuses and tips, making it ideal for driven individuals.


Key Responsibilities:

  • Welcome and interact with customers, delivering outstanding service and knowledgeable guidance regarding our grooming and wellness offerings.
  • Advocate for and sell membership options, ensuring clients comprehend the advantages and value they provide.
  • Accurately process transactions and manage payments.
  • Uphold a tidy and inviting atmosphere for both pets and their owners.
  • Assist in scheduling appointments and addressing customer inquiries.
  • Engage in training sessions to remain informed about our services and products.
  • Collaborate with the grooming and wellness team to guarantee customer satisfaction.

Qualifications:

  • Prior experience in sales or customer service is preferred.
  • A genuine passion for animals, particularly dogs.
  • Excellent communication and interpersonal abilities.
  • Capability to thrive in a fast-paced environment and manage multiple responsibilities.
  • Flexible availability, including weekends.
  • High school diploma or equivalent.

What We Provide:

  • Competitive hourly pay complemented by bonuses and tips.
  • Employee discounts on services and products.
  • A vibrant, supportive work environment with growth opportunities.
  • Training and development resources to ensure your success in this role.


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