Customer Service Representative

4 weeks ago


Broomall, Pennsylvania, United States The Job Exchange, A Division of Emerson Group Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at The Job Exchange, A Division of Emerson Group. This role is responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Verify employment history for borrowers by following all policies and procedures.
  • Analyze data to identify anomalies with returned verifications.
  • Respond to incoming calls and e-requests in a timely and accurate manner.
  • Meet productivity and quality goals set by the department.
  • Document orders and provide timely and accurate information to customers.
  • Assist other team members as needed.
  • Participate in skills training and adhere to all Federal, State, and local laws and Universal policies and procedures.
  • Ensure the safety and confidentiality of employees, property, and data.
Requirements
  • High School diploma or equivalent.
  • At least 1-3 years' relevant entry-level business or customer service experience.
  • Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers, and co-workers.
Benefits

We offer a comprehensive benefits package, including health, vision, and dental insurance, bonus programs, fitness reimbursement, and other healthy lifestyle programs, a 401k plan, short and long-term disability, life insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts, and more.



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