Customer Success Director

2 weeks ago


Broomall, Pennsylvania, United States Insight Global Full time
Customer Success Manager

A leading cloud-based billing cycle company is seeking a highly skilled Customer Success Manager to join their growing team. The customer success team is a collaborative group that works closely with enterprise customers to drive opportunities, renewals, references, and overall customer satisfaction.

Key Responsibilities:
  • Identify and develop upsell and renewal opportunities within your book of business and drive maximum value and adoption of the product.
  • Work cross-functionally with the product, marketing, customer service, and professional service teams to ensure successful delivery of customers' contractual components.
  • Deliver on key performance indicators (KPIs) and present findings and forecasts to executives.
Requirements:
  • 8+ years of strategic account management experience managing complex SaaS sales cycles with proven success in territory growth and customer retention.
  • Proven track record in sales territory prospecting and lead generation to understand total addressable market opportunity, backing findings with use cases, heat maps, and data analysis.
  • Strong communication skills with demonstrated experience presenting to executives both internally and externally.
  • Bachelor's Degree.
Preferred Skills:
  • Bilingual Spanish.
Benefits:

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.


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