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Urology Patient Service Representative

1 month ago

Broomall, Pennsylvania, United States MidLantic Urology Full time
Job Summary

The Patient Service Representative II plays a vital role in ensuring patients receive exceptional customer service and care at MidLantic Urology. This individual is responsible for providing non-clinical support, acting as a resource to patient services staff, and coordinating clerical tasks.

Key Responsibilities
  • Provide guidance on complex issues and concerns to patient services staff
  • Coordinate clerical tasks, including answering phones, greeting patients, and scheduling appointments
  • Manage patient intake and checkout processes, including registration, scanning, and filing medical records
  • Collect co-payments, deductibles, and outstanding balances
  • Process referrals and charge entries
  • Ensure seamless patient experience between clerical and clinical staff
Requirements
  • High School Diploma or equivalent required
  • Minimum 2-3 years' customer service experience required
  • Experience in a medical office, specifically urology, preferred
  • Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred
Preferred Qualifications
  • Some college work preferred
  • Knowledge of healthcare systems operations and experience in navigating EMRs
  • Ability to answer multiple incoming telephone calls
  • Excellent organizational skills, multi-tasked abilities, and ability to perform well in stressful situations
  • Customer-oriented with ability to remain calm in difficult situations
  • Ability to work independently and manage multiple deadlines
  • Ability to comprehend established office routines and policies
  • Ability to keep financial records and perform mathematical tasks
  • Knowledge of Medical Terminology
  • Excellent verbal and written communication skills
  • Proficient interpersonal relations skills
  • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)
  • Ability to navigate online health insurance portals to verify benefits
Work Environment

MidLantic Urology is a dynamic and growing healthcare organization. We are committed to providing exceptional patient care and a positive work environment. The Patient Service Representative II will work in a fast-paced medical office setting, interacting with patients, staff, and healthcare providers.