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IT Support Specialist
2 months ago
Position Overview
This role is integral to the Client Services division within the Enterprise Technology & Services (ET&S) department, requiring exceptional customer service abilities alongside robust technical knowledge. The individual will be tasked with delivering IT assistance and services to faculty, staff, and students, ensuring a high standard of care and attention.
Key Responsibilities
This position involves collaboration within an on-campus team to offer technical support to the university community through various channels, including in-person assistance, remote support tools, and direct interactions in offices or classrooms. The role encompasses a wide range of technology support functions, including:
- Providing End-User Support and Desktop (Endpoint) Support.
- Conducting basic Audio-Visual (AV) troubleshooting and support.
Essential Duties
The responsibilities include:
- Deploying, monitoring, and maintaining both Windows and Mac hardware and software.
- Resolving network and printing challenges.
- Managing the lifecycle of computers and IT assets, including configuration and replacement.
Qualifications
The ideal candidate will possess:
- An Associate's degree with four years of relevant experience, or a Bachelor's degree with two years of experience, or a combination of education and experience totaling six years.
- Proven expertise in both Windows and Mac operating systems, including installation, configuration, and troubleshooting.
- Experience with endpoint management systems, such as Active Directory and Configuration Manager.
- Strong communication skills, both verbal and written, with the ability to assist users in a courteous manner.
- A valid driver's license.
Preferred Skills
Additional qualifications that would be advantageous include:
- Experience with Azure/Intra Active Directory and the Microsoft 365 ecosystem.
- Familiarity with technology certifications such as ITIL, CompTIA A+, or Microsoft Fundamentals.
- Experience in mentoring or coaching younger individuals.
Compensation
The salary for this position is complemented by a comprehensive benefits package, including medical, dental, retirement, tuition assistance, and paid time off.
