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Desktop Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Desktop Support Technician to join our team at the University System of New Hampshire. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, faculty, and students. If you have a passion for technology and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
Key Responsibilities:- Provide exceptional technical support to our users, including troubleshooting, resolving issues, and implementing solutions.
- Collaborate with our team to develop and implement technical solutions that meet the needs of our users.
- Stay up-to-date with the latest technologies and trends in the field, and apply this knowledge to improve our services.
- Work closely with our users to understand their needs and provide tailored support to meet their requirements.
- Document and maintain accurate records of technical issues and resolutions.
- Associate's degree and four years of experience; Bachelor's degree and two years of experience; or combination of education and experience equal to six years.
- Demonstrated knowledge of and experience with both Windows and Mac OS and demonstrated mastery in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, wired and wireless networks, and mobile devices via current certifications, education, and/or experience.
- Endpoint management experience (Active Directory, Configuration Manager, InTune, JAMF, Apple School Manager, or comparable systems), including endpoint life-cycle management and Hardware Asset management.
- Demonstrated knowledge of and experience using a variety of Remote Support Tools to support and resolve a user's technology needs in a variety of settings.
- Demonstrated ability to communicate professionally, accurately, and effectively through verbal, written, and telephone communication, with the ability to understand and respond to user questions in a courteous and effective manner.
- Demonstrated strong customer-focused support skills.
- Valid driver's license.
- Experience mentoring or coaching student workers/young adults.
- Demonstrated knowledge of and experience working with Azure/Intra Active Directory and the Microsoft 365 Ecosystem; supporting the Microsoft Productivity tools (Outlook, Word, Excel, PowerPoint, OneDrive); the Collaboration tools (Teams, Bookings, SharePoint); and the Power Platform (Power BI, Forms and Power Apps).
What We Offer:
We offer a comprehensive benefits package, including medical, dental, retirement, tuition, and paid time off. Our team is dedicated to providing exceptional support to our users, and we are committed to creating a positive and inclusive work environment.
How to Apply:
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and cover letter, to our online portal. We look forward to hearing from you
