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Customer Service Representative

1 month ago

Ashland, Pennsylvania, United States Northeast Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist. In this role, you will be responsible for providing exceptional service to our members, handling transactions, and promoting our products and services.

Key Responsibilities:

  • Provide outstanding service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and loan applications, while maintaining accuracy and attention to detail.
  • Identify opportunities to cross-sell and promote our products and services, deepening member relationships and driving business growth.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements:

  • Minimum six months customer service experience.
  • Great communication and interpersonal skills.
  • Previous cash handling experience.
  • Ability to follow all regulations and compliance.
  • High attention to detail.
  • Working knowledge of Microsoft Office Suite.

What We Offer:

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision coverage.