Senior Business Systems Analyst

3 weeks ago

Washington, Washington, D.C., United States Serigor Inc Full time
Job Title:
Senior Business Systems Analyst

Job Description:
A highly skilled Senior Business Systems Analyst is required to join our team at Serigor Inc. As a Senior Business Systems Analyst, you will be responsible for developing business process flow diagrams, supporting Product Owners in creating user stories and acceptance criteria, and collaborating with various stakeholders to capture business requirements.

Responsibilities:
Business analysis and process mapping
• Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.
• Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.
• Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.
• Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.

Training and Organizational Change Management:
• During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support.
• Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
• Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
• Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Requirements:
• 15 years of experience in Business Analysis
• Project management skills with the ability to prioritize tasks and meet deadlines
• Requirements gathering and documentation
• MS Office/PowerPoint experience
• Hands-on end-user training on Dynamics 365
• Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria
• Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION
• Experience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePoint
• Experience in Child Welfare Agency

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