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Insurance Customer Support Specialist

2 months ago

Cincinnati, Ohio, United States Global Underwriters Full time
Descripción del Trabajo

Estamos en la búsqueda de un Especialista en Soporte al Cliente de Seguros para unirse a nuestro equipo. Su responsabilidad principal será llevar a cabo tareas administrativas y asistir a los clientes proporcionando información sobre productos y servicios, así como resolver problemas técnicos. Ofrecemos un ambiente amigable con un alcance global y un toque local en Cincinnati.

Responsabilidades:

  • Atender consultas y quejas de los clientes.
  • Proporcionar información sobre los productos y servicios disponibles.
  • Diagnosticar y resolver problemas y preocupaciones relacionadas con los productos.
  • Documentar y actualizar los registros de los clientes basándose en las interacciones.
  • Desarrollar y mantener una base de conocimiento sobre los productos y servicios en evolución.
  • Apoyar a los productores, ventas y el equipo de marketing.

Calificaciones:

  • Debe ser un agente de seguros con licencia.
  • Experiencia previa en atención al cliente, ventas u otros campos relacionados.
  • Capacidad para establecer relaciones con los clientes.
  • Habilidad para construir y mantener relaciones con compañías de seguros.
  • Capacidad para priorizar y realizar múltiples tareas.
  • Actitud positiva y profesional.
  • Excelentes habilidades de comunicación escrita y verbal.
  • Debe ser un jugador de equipo.
  • Organización y atención al detalle.
  • Escucha activa y empatía.
  • Actitud proactiva y curiosidad.
  • Capacidad para recibir y aplicar retroalimentación.