Sales and Customer Experience Representative

2 days ago


San Leandro, California, United States Caesarstone Full time

Overview

Caesarstone, a leading surface industry company, is seeking an Inside Sales Specialist to join our team. As we continue to transform the industry through quality, passion, and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Salary

The estimated salary for this position is $55,000 - $70,000 per year, depending on experience and qualifications.

Job Description

The Inside Sales Specialist will be responsible for selling Caesarstone products through the achievement of opportunity-based sales targets across the region. This individual will develop and sustain relationships with fabricators, distributors, stone suppliers, and designers, as well as provide excellent customer service in the showroom.

The successful candidate will have both a strong customer service orientation and a proven tele-sales style. Key areas of responsibility include:

  • Design Centre: Support homeowners and designers providing excellent customer service in the Caesarstone showroom, coordinating the selection of Caesarstone counter tops.
  • Business Development & Account Management: Develop and sustain relationships between the company and targeted accounts, penetrate all targeted accounts, and radiate sales from within the client base.
  • Sales Operations: Follow the orders for the region closely, working with customers to ensure accuracy of orders placed and processed, through to on-time delivery.

Required Skills and Qualifications

To succeed in this role, you should possess:

  • A post-secondary education (college/university) and ideally interior design experience (studying or special interest).
  • Strong knowledge of office procedures and practices.
  • A proven track record in providing effective and high-quality customer service.
  • Resourcefulness and flexibility.
  • Working knowledge of computer programs, database, Microsoft software (e.g., Outlook, Word, Excel, Oracle).

Benefits

We offer a competitive compensation package, including:

  • Team result-based performance bonus opportunity.
  • Medical, dental, and vision insurance.
  • Employer-paid basic life insurance, AD&D, and short-term disability.
  • Short-term and long-term disability insurance.
  • Voluntary accident and critical illness insurance.
  • An employee assistance program.
  • Generous paid time off and paid holidays.
  • 401(k) retirement plan with employer match.
  • Internal ongoing educational/training opportunities.


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