Sales and Customer Experience Leader

9 hours ago


San Mateo, California, United States Premium Brands Services, LLC Full time
Role Overview

We are seeking a Sales Lead to support and role model excellent customer experiences in our Hillsdale Shopping Center store. As a key team member, you will be responsible for delivering personalized customer experiences and providing guidance and support to associates.

The Impact You Can Have
  • Represent the brand and model personalized customer experience behaviors.
  • Assist store leaders with onboarding and developing an effective, highly engaged team.
  • Support an inclusive store environment for associates where everyone feels welcome and engaged.
  • Uphold the highest visual and operational standards while keeping the focus on the customer.
  • Use tools to drive a customer-focused team environment and profitable business.
Key Responsibilities
  • Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
  • Build productive relationships by sharing ideas and supporting the team.
  • Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
  • Seamlessly step into the role of manager when needed.
Requirements
  • 6-months of retail sales experience (preferred)
  • Management experience (preferred)
  • Technology proficient and ability to operate a point-of-sale system
  • Enjoys communicating and coaching
  • Flexible availability - including evenings, weekends, and holidays
  • Takes initiative in making thoughtful decisions
  • Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits
  • MERCHANDISE DISCOUNT ACROSS OUR BRANDS: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands
  • SUPPORT FOR YOUR INDIVIDUAL DEVELOPMENT PLUS OPPORTUNITY FOR GROWTH WITHIN OUR FAMILY OF BRANDS
  • A CULTURE OF GIVING BACK - OPPORTUNITIES TO SUPPORT OUR PHILANTHROPIC PARTNERS THAT BENEFIT LOCAL COMMUNITIES*
  • 401(k)*
Estimated Salary

$60,000 - $80,000 per year, depending on qualifications and experience.



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