Sales and Customer Experience Leader
9 hours ago
We are seeking a Sales Lead to support and role model excellent customer experiences in our Hillsdale Shopping Center store. As a key team member, you will be responsible for delivering personalized customer experiences and providing guidance and support to associates.
The Impact You Can Have- Represent the brand and model personalized customer experience behaviors.
- Assist store leaders with onboarding and developing an effective, highly engaged team.
- Support an inclusive store environment for associates where everyone feels welcome and engaged.
- Uphold the highest visual and operational standards while keeping the focus on the customer.
- Use tools to drive a customer-focused team environment and profitable business.
- Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
- Build productive relationships by sharing ideas and supporting the team.
- Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
- Seamlessly step into the role of manager when needed.
- 6-months of retail sales experience (preferred)
- Management experience (preferred)
- Technology proficient and ability to operate a point-of-sale system
- Enjoys communicating and coaching
- Flexible availability - including evenings, weekends, and holidays
- Takes initiative in making thoughtful decisions
- Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
- MERCHANDISE DISCOUNT ACROSS OUR BRANDS: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands
- SUPPORT FOR YOUR INDIVIDUAL DEVELOPMENT PLUS OPPORTUNITY FOR GROWTH WITHIN OUR FAMILY OF BRANDS
- A CULTURE OF GIVING BACK - OPPORTUNITIES TO SUPPORT OUR PHILANTHROPIC PARTNERS THAT BENEFIT LOCAL COMMUNITIES*
- 401(k)*
$60,000 - $80,000 per year, depending on qualifications and experience.
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