Hotel Guest Services Representative

7 days ago


Cleveland, Ohio, United States Comfort Inn Full time
Job Summary

We are seeking a highly skilled Hotel Guest Services Representative to join our team at Comfort Inn.

The successful candidate will provide exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Estimated Salary: $35,000 - $45,000 per year

About the Role

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing outstanding customer service.

You will be responsible for connecting with guests to make a better experience for each and every person who stays at our hotel.

  • Provide exceptional service by being attentive, responsive, and empathetic towards guest needs.
  • Maintain thorough knowledge of reservation policies, promotions, and hotel amenities.

Key Responsibilities:

  1. Deliver exceptional customer service by greeting guests, responding to queries, and resolving issues in a professional manner.
  2. Participate in regular staff meetings and/or recurrent training to enhance skills and knowledge.
  3. Ensure that all guest interactions are handled with a positive, professional, and service-oriented attitude.
  4. Strong problem resolution skills; ability to manage dissatisfied guests while remaining calm in adverse situations and present solutions that benefit all parties.
  5. Excellent discretionary judgment: ability to evaluate member/guest problems and determine solution based on various indicators.
  6. Ability to gather information from multiple systems to review, evaluate and resolve problems.
  7. Excellent verbal and written communication skills.
About Us

We are a leading hospitality company dedicated to providing exceptional experiences for our guests.

We value our employees and offer opportunities for growth and development in a supportive and inclusive work environment.


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