Lead Service Associate
2 weeks ago
Job Summary:
The Lead Service Associate will assist with supervising and directing daily site operations and staff, while safeguarding assets. This role requires a strong focus on customer service, as well as the ability to perform routine maintenance on equipment and determine what kind of maintenance is needed.
Key Responsibilities:
- Provide customers with superior customer service, ensuring a positive experience in the gaming industry.
- Perform and verify jackpots according to approved and established procedures, maintaining accuracy and attention to detail.
- Perform minor machine repairs, troubleshooting and basic troubleshooting and repair of slot machines as required.
- Ensure all slot machines are secure and tamper-proof, adhering to safety protocols and regulations.
- Assess the condition of slot machines that indicate service is needed, prioritizing maintenance and repairs.
- Maintain a working knowledge of promotions, staying up-to-date on gaming industry developments.
- Assist management with staff training, including customer service, cleanliness standards, sales register operations, slot machine payouts, and basic site operating issues.
- Assist in assuring that inventory goods are properly stocked, faced, in date code, saleable, and properly priced, maintaining a well-stocked and organized environment.
- Ensure that secured areas within the store are adequately controlled, maintaining a secure and safe environment for employees and customers.
- Assure that location safety programs are followed, prioritizing employee and customer safety.
- Maintain overall cleanliness and appearance of site, ensuring a positive and welcoming environment.
- Ensure that site is properly operating in absence of General and Assistant Manager, taking on additional responsibilities as needed.
- Ensure that all site equipment is properly functioning and well maintained, performing routine maintenance and repairs as required.
- Assure that all Tribal policies and procedures are adhered to, maintaining compliance and adherence to regulations.
- Assist with managing cost controls and cash flow practices, maintaining a fiscally responsible environment.
Requirements:
- High School Diploma or GED, with a strong focus on customer service and gaming industry knowledge.
- Six (6) months of progressive responsibility working in a retail establishment, preferably a convenience store with fuel service.
- Must be able to lift 40 pounds, with or without a reasonable accommodation.
- Must be twenty-one (21) years of age.
- Must have employment eligibility in the United States.
- Must be able to obtain, maintain, and retain a valid Class II Gaming License.
Preferred Qualifications:
- Bilingual (English/Spanish), with the ability to communicate effectively with customers and employees.
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