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Field Service Engineer

2 months ago

Houston, Texas, United States Mettler-Toledo Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Mettler-Toledo AutoChem Inc. This is a unique opportunity to work with cutting-edge process analytical technology and automated synthesis reactors, providing scientists in the pharmaceutical, biotechnology, and chemical industries with the information they need to deliver life-changing products.

Key Responsibilities
  • Conduct on-site installations, customer training, repairs, and preventative maintenance for assigned instrumentation.
  • Support North American Service Operations and MTAC to include Depot Repair, Field Service, Sales, Customer Service, and Product Management within the Southwest territory.
  • Provide field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle.
  • Communicate, document, and manage customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
  • Prioritize, schedule, and track open service issues to resolution.
  • Document and report scheduling, utilization, expense, and escalation as required in a timely manner.
Requirements
  • Bachelor's degree in chemistry, chemical engineering, mechanical, or electrical field.
  • Minimum 1-3 years of experience, including internships or educational lab experience.
  • Ability to travel around 80%, with around 60% overnight travel.
  • Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
  • Knowledge of SAP is a plus.
What We Offer
  • Medical, dental, and vision care coverage and a 401(k) savings plan with company matching.
  • Tuition reimbursement, perks, and discounts.
  • Parental and caregiver leave programs.
  • All the usual benefits, including paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
About Mettler-Toledo AutoChem Inc.

Working at Mettler-Toledo AutoChem Inc. means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries with the information they need to deliver life-changing products.

Our instruments increase the efficiency and effectiveness of chemists and engineers. Our products help develop profitable, green, and safe scientific processes. We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.