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Field Service Engineer

1 month ago

Houston, Texas, United States DEUTZ Full time
Job Summary

The Field Service Engineer will be responsible for providing technical support to customers and dealerships, resolving complex technical issues, and collaborating with the Service Engineering Manager to oversee product support related issues. The ideal candidate must have a strong understanding of diesel engines and exhaust after-treatment systems, as well as excellent communication and problem-solving skills.

Key Responsibilities:
  • Manage and coordinate product support related issues with OEMs to ensure timely resolution.
  • Provide technical support to customers and dealerships, resolving complex technical issues.
  • Collaborate with the Service Engineering Manager to oversee product support related issues.
  • Develop and maintain relationships with OEMs, dealerships, and customers to ensure effective communication and issue resolution.
  • Stay up-to-date with technical advancements and changes to diesel engines and exhaust after-treatment systems.
Requirements:
  • Bachelor's degree in engineering or 5 years equivalent technical experience.
  • Experience with diesel engines or similar technologies.
  • Technical knowledge of engines and exhaust after-treatment systems.
  • Experience with MTU engine series and Detroit Diesel On-Road engines.
  • Experience with Xentry and Diagnostic Link diagnosis tools.
  • Acquisition and analysis of INCA, DEUTZ-Serdia, CAN-BUS, and DEUTZ-Telematic data.
  • Computer literate with working knowledge of MS Office, Word, Excel, PowerPoint, and Outlook.
Working Environment:

The Field Service Engineer will work in a manufacturing assembly and warehouse environment, subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. The job involves travel, including domestic and international trips, and requires the ability to work in a fast-paced environment with multiple priorities.