Service Field Engineer

4 weeks ago


Houston, Texas, United States Ford Audio-Video Systems Full time
Job Overview

Ford AV is seeking a skilled Service Field Engineer to join our team. As a Service Field Engineer, you will be responsible for consulting with clients to maintain, diagnose, and repair their A/V systems. You will work closely with our Customer Care Dispatch team to provide quality customer service to diverse clientele, utilizing hand tools and diagnostic equipment to attend to service calls and work orders in a timely manner.

Key Responsibilities:

  • Diagnose and troubleshoot A/V or technology systems
  • Repair A/V systems and equipment
  • Communicate technical issues and resolution plans clearly to clients
  • Process work orders and service tickets

Requirements:

  • Proven ability to diagnose and troubleshoot A/V or technology systems
  • Programming experience with Crestron/AMX
  • Prior experience installing/repairing commercial A/V systems
  • Associates degree or higher in electronics or related field preferred

Why Ford AV?

Ford AV is a leading audiovisual solutions integrator with over 50 years of experience. We offer competitive compensation, benefits, and perks for our team members, including ongoing industry training, PTO, and major holidays. We strive for excellence in all aspects of our work and brand.


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