Field Services Engineer

4 weeks ago


Houston, Texas, United States Tait North America Full time
Job Summary

This is a challenging and rewarding role for a highly skilled Field Services Engineer to join our team at Tait North America. As a Field Support Engineer, you will be responsible for delivering top-quality technical support to our customers who utilize Tait radio products and solutions. You will work closely with our customers, dealers, and internal teams to provide remote and on-site technical support for Tait equipment, systems, and services.

Key Responsibilities

• Provide technical support to customers and take full ownership of issues until resolution
• Assist with problem diagnosis and resolution in accordance with the Support Contract terms
• Log all new issues onto the Tait issue database as necessary
• Onsite staging, commissioning, installation, and upgrade project plans
• Specification of FAT / CAT / SAT
• Sizing and costing of phases, actions, and tasks
• Work with the sales team in defining systems design, build, and commissioning costs
• Understand contractual commercial terms & constraints as they apply to the project

Requirements

• At least 3 years in a wireless communications repair or maintenance technical role
• Prefer at least 3 years experience with Land Mobile Radio equipment, trunking systems, and simulcast systems
• A highly developed practical knowledge of radio systems, including RF system design and installation
• Software skills or aptitude in this field including an understanding of Linux based operating systems
• Strong organisational and leadership ability
• Project Planning and project management skills
• Highly developed customer service and diplomacy skills
• Aptitude to deal confidently/persuasively with customers
• Flexibility and willingness to tackle any task

What We Offer

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• The chance to work with a leading provider of wireless communication solutions

How to Apply

Interested candidates should submit their resume and a cover letter outlining their experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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