Store Operations Manager
9 hours ago
We are seeking a highly skilled Store Operations Manager to join our team at NAPA Auto Parts. The successful candidate will be responsible for dispatching and planning local deliveries to wholesale customers in a timely and efficient manner. This role requires strong leadership and direction skills to coordinate deliveries to all wholesale customers.
The ideal candidate will serve as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.
Key Responsibilities:
Assigns drivers to make deliveries based on product to be delivered, customer locations, and time of day.
Tracks the progress of drivers along their routes.
Balances and adjusts workloads, break times, and customer needs when assigning drivers.
Checks drivers' in and out time and transfers these records into the company's files for analysis and improvements in efficiency.
Receives and resolves any requests or complaints made by customers.
Acts as a driver when needed during peak delivery times.
Requirements:
High School Diploma or equivalent work experience required.
1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.
Possess a proactive attitude with superior communication and leadership skills.
Be analytical, possess problem-solving, organizational, and customer service skills.
Possess a high sense of urgency and be customer-oriented.
Ability to handle multiple tasks and time-sensitive issues.
Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts.
Able to work on feet (stand and walk) for assigned work shift.
Capable of lifting and moving parts and boxes weighing up to 60 pounds.
Possess a valid driver's license.
NAPA Auto Parts is an Equal Opportunity Employer
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