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Technical Support Professional

3 weeks ago

Hammond, Louisiana, United States Bellwether Technology Full time
About the Role

Bellwether Technology is an established IT managed service provider serving small to medium-sized businesses in the New Orleans area.

We are looking for a reliable and proactive Technical Support Professional to join our team as a support agent. This role involves providing technical assistance for computer hardware and applications-related incidents and requests.

Key Responsibilities:
  • Configure and deploy enterprise-level workstations and tablets.
  • Provide technical support for computer hardware and applications-related incidents and requests.
  • Create and monitor progress for each service ticket and escalate as necessary.
  • Communicate effectively with users to clarify information and set proper expectations.
  • Identify and report any quality-related or client-related issues to management.
  • Manage Active Directory user accounts.
Requirements:
  • A solid understanding of current Microsoft desktop operating systems.
  • Proficiency in current versions of Microsoft Office.
  • Maintenance of CompTIA certifications (A+, Network+, Security+).
  • A minimum of one year of IT support experience, whether paid or unpaid.
  • Excellent written and verbal communication skills.
  • Ability to drive and handle moving PCs and other IT equipment.
  • Strong time management and organizational skills.
Benefits:
  • Estimated salary range: $55,000 - $70,000 per annum.
  • Health, Vision, and Dental insurance benefits.
  • 401k plan.
  • Paid vacation and holidays.