IT Help Desk Professional

5 days ago


Hammond, Louisiana, United States RAM Computer Services Full time

As an IT Help Desk Professional at RAM Computer Services, you will play a critical role in resolving technical issues for our clients.

About the Role

This position requires a highly motivated individual with excellent technical skills and customer service abilities. If you have experience in IT support and enjoy working with technology, this could be the perfect opportunity for you.

Key Responsibilities

  • Client Support: Provide technical assistance to clients via phone, email, or chat, resolving issues efficiently.
  • Issue Resolution: Troubleshoot and fix technical problems, collaborating with other teams as needed.
  • Documentation: Maintain accurate records of client issues and resolutions for future reference.

Requirements

  • Technical Knowledge: Proficiency in computer hardware, software, and networking fundamentals.
  • Communication Skills: Excellent verbal and written communication skills to interact with clients effectively.
  • Problem-Solving: Strong analytical and problem-solving skills to resolve complex technical issues.

Salary Range: $60,000 - $80,000 per annum, depending on location and experience.


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