MSP IT Support Specialist
3 weeks ago
We are seeking an experienced Technical Support Professional to join our team at RAM Computer Services.
Key Responsibilities:
- Provide technical assistance with computer hardware and software, ensuring optimal performance and resolving issues efficiently.
- Analyze and troubleshoot problems for clients via phone, in person, or electronically, providing effective solutions.
- Recommend hardware and software improvements to enhance client experience and productivity.
- Track customer issues and resolutions, maintaining accurate records for future reference.
Required Skills and Qualifications:
- Prior experience in IT, customer service, or related fields, with a proven track record of success.
- Exceptional ability to build rapport with clients, fostering strong relationships and trust.
- Strong troubleshooting and critical thinking skills, enabling the identification and resolution of complex technical issues.
- A positive and professional demeanor, essential for delivering exceptional client service.
Compensation: The estimated annual salary for this role is $60,000 - $80,000, depending on location and experience.
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