Technical Support Professional

4 days ago


Hammond, Louisiana, United States RAM Computer Services Full time
About the Role

RAM Computer Services is seeking an experienced Help Desk Technician with expertise in both hardware and software to join our team.

Key Responsibilities:

  1. Resolve computer-related issues for clients through various communication channels.
  2. Provide technical assistance with computer hardware and software, ensuring optimal performance and resolving issues efficiently.
  3. Recommend hardware and software improvements to enhance client experience and productivity.
  4. Track customer issues and resolutions, maintaining accurate records for future reference.

Requirements:

  • Prior experience in IT, customer service, or related fields, with a proven track record of success.
  • Exceptional ability to build rapport with clients, fostering strong relationships and trust.
  • Strong troubleshooting and critical thinking skills, enabling the identification and resolution of complex technical issues.
  • A positive and professional demeanor, essential for delivering exceptional client service.

Compensation: The estimated annual salary for this role is $55,000 - $75,000, depending on location and experience.



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