Customer Service Representative

3 weeks ago


Kansas City, Missouri, United States Fresh Form Draft Full time
Customer Service Representative

At Fresh Form Draft, we are seeking a highly motivated and energetic individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Assist customers with inquiries and provide accurate information about our products and services.
  • Process customer orders, returns, and exchanges in a timely manner.
  • Handle and resolve customer complaints or concerns professionally and effectively.
  • Maintain a high level of knowledge about our products and services to provide accurate information to customers.
  • Communicate and coordinate with internal teams to ensure customer needs are met.
  • Provide support to the sales team by assisting with order entry and documentation.
  • Update customer accounts with relevant information and maintain accurate records.
Requirements:
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Attention to detail and strong organizational skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and general computer skills.
Benefits:
  • Health Insurance.
  • Retirement Plans.
  • Paid Time Off (PTO).
  • Flexible Work Arrangements.
  • Life Insurance.
  • Disability Insurance.
  • Professional Development.


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