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Network Operations Specialist
2 months ago
We are seeking a highly skilled Network Operations Specialist to join our team at CoreSite. As a key member of our Operations Support Center (OSC), you will be responsible for providing technical support and maintenance for our network infrastructure.
Key Responsibilities- Network Support and Maintenance: Provide 24/7 on-call support for network-related issues, including troubleshooting and resolving problems with network equipment and infrastructure.
- SNMP Trap Alarm Management: Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications.
- Day-to-Day Network Support: Provide day-to-day support for all network-related issues, including support tickets, new circuit turn-ups, peering, route server problems, and more.
- Technical Support and Training: Provide 1st and 2nd level technical support for all Ethernet connectivity (intra-site and inter-site) and 2nd level technical support for all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.).
- Continuous Improvement: Continuously improve the overall network to strengthen network reliability and scalability.
- Special Requests: Provide support for special requests such as rDNS name change, sFlow data, traffic utilization, and more.
- IPAM Database Management: Manage the IPAM database.
- Documentation and Procedures: Participate in the documentation of network configurations, procedures, and troubleshooting steps.
- Maintenance Requests and Risk Analysis: Review and implement maintenance requests and analyze for risk to customers from a global perspective.
- Standard Operating Procedures: Ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications.
- Collaboration and Communication: Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope.
- Alarm Monitoring and Escalation: Monitor CoreSite's Data Center network equipment, critical systems, and infrastructure, analyze alarms for risk to customers based on information from the NMA, building automation, and monitoring systems, and escalate high-risk alarms if required.
- Incident Management: Provide dedicated alarm monitoring for specific maintenance events as they occur, work directly with the local field operations team performing the maintenance to ensure the MOP is adhered to and uptime is maximized, provide Tier 2 troubleshooting input during an event related to the power and cooling plant, manage facilitation of a high-severity incident bridge, determine appropriate resources to engage and notify to join the bridge, provide OSC incident notifications to the appropriate groups impacted, deliver internal incident broadcast to Senior Management, maintain incident records during an event, open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate.
- Customer Support and Training: Provide day-to-day customer support as needed while on shift, provide day-to-day support and training to CoreSite team members related to the network.
- Other Duties: Perform other duties as specified in the Standard Operating Procedures and/or as directed by CoreSite Management.
- Knowledge, Skills, and Abilities: A flexible schedule with the ability to work onsite, non-standard business hours, and weekends as needed, familiar with Computerized Maintenance Management Systems, good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration, good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc., good understanding of testing methodologies such as ITU-T Y.1564 (aka EtherSAM), OTDR, etc., experience working with test instruments such as EXFO, JDSU, source/power meter, etc., good understanding of the OSI Reference Model, good understanding of digital hierarchy: DS0, DS1, DS3, and SONET networks, experience working with SONET network elements, experience working with DWDM, good understanding of Peering or experience working with Internet Exchange Points, experience dealing with Tier 1 & 2 carriers, ISPs, etc., understanding of copper and fiber cabling, technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems.
- Education and Experience: Experience working in a data center environment, at least 3 years of networking experience with Brocade and Cisco OS or equivalent, at least 3-5 years' work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations strongly preferred, Bachelor's or trade school degree preferred.
