Network Operations Specialist

3 days ago


Reston, Virginia, United States Apex Systems Full time

Network Operations Specialist

Job Summary:

We are seeking a highly skilled Network Operations Specialist to join our team at Apex Systems. As a Network Operations Specialist, you will be responsible for conducting fault management, monitoring network nodes, and providing technical support to resolve network issues.

Key Responsibilities:

  • Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies.
  • Monitor all nodes for operational integrity and respond to trouble calls.
  • Initiate and maintain trouble tickets and other logs to document anomalies and corrective actions.
  • Populate and examine trouble and error logs for troubleshooting and capturing metrics.
  • Provide technical support to resolve problems or escalate to the appropriate level.
  • Monitor and administer network tools for troubleshooting and metrics for trends analysis.
  • Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance.
  • Provide technical support in data network planning, engineering, and design.
  • Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution.
  • Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation.

Requirements:

  • TS/SCI Clearance
  • Minimum of three (3) years' of network operations related experience
  • Possess IAT Level II - Security Plus Certification
  • Demonstrated knowledge of network monitoring tools
  • Shift work


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