Network Operations Specialist
3 days ago
Network Operations Specialist
Job Summary:
We are seeking a highly skilled Network Operations Specialist to join our team at Apex Systems. As a Network Operations Specialist, you will be responsible for conducting fault management, monitoring network nodes, and providing technical support to resolve network issues.
Key Responsibilities:
- Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies.
- Monitor all nodes for operational integrity and respond to trouble calls.
- Initiate and maintain trouble tickets and other logs to document anomalies and corrective actions.
- Populate and examine trouble and error logs for troubleshooting and capturing metrics.
- Provide technical support to resolve problems or escalate to the appropriate level.
- Monitor and administer network tools for troubleshooting and metrics for trends analysis.
- Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance.
- Provide technical support in data network planning, engineering, and design.
- Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution.
- Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation.
Requirements:
- TS/SCI Clearance
- Minimum of three (3) years' of network operations related experience
- Possess IAT Level II - Security Plus Certification
- Demonstrated knowledge of network monitoring tools
- Shift work
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