Assistant Retail Operations Manager

2 weeks ago


Federal Way, Washington, United States Total Wine & More Full time
About the Position

As the Assistant Retail Operations Manager, you will enhance the Total Wine & More brand by providing exceptional service and creating an engaging environment centered around wine, beer, and spirits for our clientele.

Your role will involve implementing company initiatives and developing team member growth strategies to meet sales, service, and operational performance objectives.

Reporting directly to the Store Manager, you will be a key member of the leadership team, fostering a culture of sales and service within the store to broaden our customer base and optimize profitability.

Your Responsibilities
  • Enhance customer experience and brand loyalty by cultivating relationships within the community.
  • Establish and maintain a sales-driven atmosphere through the mentorship and development of team members.
  • Encourage a workplace that promotes innovative thinking and calculated risk-taking.
  • Engage in product knowledge training and translate that knowledge into effective team coaching.
  • Oversee daily operations and merchandising in accordance with company standards.
  • Ensure adequate staffing and training of team members to align with store requirements and company expectations.
  • Manage store inventory, product procurement, and vendor partnerships.
  • Participate in the performance evaluation process, including reviews and ongoing career development discussions.
What We Seek
  • Must be at least 21 years of age.
  • Minimum of 2 years of experience in retail sales, customer service, or hospitality management, ideally in a large retail environment.
  • Proven experience in leading and inspiring a sales-oriented team.
  • Experience in developing team member performance and providing coaching.
  • Flexibility to work a schedule that meets business needs.
  • Associate's Degree or equivalent relevant experience; a 4-year degree in Business Administration or a related field is preferred.
  • Value teamwork and collaboration.
Physical Requirements

Ability to walk, bend, and remain on your feet for 8-10 hours daily. Capable of climbing ladders and lifting up to 50 lbs. overhead and repeatedly.

What We Offer
  • Paid Time Off (PTO)
  • Generous employee discounts
  • Comprehensive health care plans (medical, prescription, dental, vision)
  • 401(k), HSA, FSA, and pre-tax commuter benefits
  • Disability and life insurance coverage
  • Paid parental leave
  • Pet insurance
  • Critical illness and accident insurance
  • Discounted home and auto insurance
  • College tuition assistance
  • Career development opportunities, industry knowledge, and education in wine, spirits, and beer
  • Consumer classes
  • And more

Join us in growing your career with Total Wine & More, the largest independent retailer of fine wine, beer, and spirits in the country. We are committed to fostering an environment that values new ideas and teamwork, providing numerous opportunities for training and career advancement.



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