Retail Sales Associate

5 days ago

Federal Way, Washington, United States US Foods Full time
About the Role

This is a part-time position that requires a high level of customer service and sales skills. As a Retail Sales Associate, you will be responsible for maintaining a positive and welcoming atmosphere in the store, promoting the company's strategy, and delivering exceptional customer service.

Key Responsibilities
  • Front End: Ensure all customers have an impeccable shopping experience by developing and maximizing relationships with customers. Utilize all tools and skills learned in the company's training program and model the behavior in the store.
  • Perform sales and cash functions in the point of sale system in an efficient and accurate manner. This includes scanning merchandise, weighing product on countertop scales as necessary, and looking up any product that will not scan.
  • Perform cart-to-cart transfer of all products at checkout, including a visual inspection to look for product tampering.
  • Perform duties as receipt checker; verifying cart content vs. purchases, as customers leave the store.
  • Perform store opening and/or closing functions at the front end based on assigned shift.
  • Sales Floor and Stocking: Ensure a continuing focus on increasing sales and managing shrinkage. Work with customers to ensure they find the products they need and are made aware of all the other services available to them in the store.
  • Assist in receiving inventory shipments and maintaining and stocking shelves in a neat and orderly fashion while also ensuring proper rotation and product quality audits.
  • Report any low stock levels to store management.
  • Ensure all merchandise is properly labeled. This includes blaster tagging unscannable merchandise, applying catch weight labels to all merchandise sold by the pound, and affixing plu tags to produce items.
  • Replenish sales floor daily by down stocking freight from top stock. Ensure that the oldest product is brought down first and stocked in accordance with FIFO. Each out product as necessary.
  • Utilize computer programs such as Microsoft Word and Excel, and proprietary software as needed.
  • Ensure all products are easily accessible, visually appealing, and constantly available.
  • Assist with price changes as directed by the Pricing Lead and Store Management.
  • Assist in the opening and closing duties of the store.
  • Participate in the inventory and cycle count process as needed.
  • Customer Courtesy: Ensure that the facility is well maintained and is a safe environment for staff and customers by following safety policies and practices.
  • Notify store management of any safety issues in the store, correct if possible.
  • Ensure the cleanliness of the sales floor, front end, and restrooms. Utilize cleaning equipment to assist in these duties.
  • Ensure the cleanliness of the parking lot and store entry area.
  • Gather carts from the parking lot and cart corrals and bring them back to the designated area. Ensure all are clean and operable.
Requirements
  • Minimum 6-12 months retail cashier and/or stocking experience required.
  • Minimum one year retail selling and/or customer service experience preferred.
  • Certifications/Training: None required.
  • Licenses: None required.
  • PREFERRED QUALIFICATIONS: Must possess the desire and the ability to deliver exceptional customer service and the adaptability and willingness to assist other employees in order to get the job done.
  • Must demonstrate good, solid common sense and the ability to think logically and possess a basic mathematical aptitude.
  • Must be motivated and self-driven with the ability to multi-task, prioritize and work independently or within a team.
  • Must be able to work a flexible hourly schedule, including holidays and weekends.
  • Must possess basic computer skills, cash handling experience, and proficiency utilizing general office equipment.
  • Education: High School Diploma or equivalent work experience required.

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