Retail Operations Manager

1 week ago


Federal Way, Washington, United States 7-Eleven Full time

About 7-Eleven

At 7-Eleven, we're more than just a convenience store chain. We're a global brand dedicated to revolutionizing the customer experience by seamlessly blending physical stores with digital services and products. Our mission is to be the world's most loved convenience retailer, known for our exceptional service, innovative offerings, and commitment to community.

Leadership Principles at 7-Eleven

  • Be Customer Obsessed
  • Be Courageous with Your Point of View
  • Challenge the Status Quo
  • Act Like an Entrepreneur
  • Have an 'It Can Be Done' Attitude
  • Do the Right Thing
  • Be Accountable

These principles guide our team to deliver outstanding customer service and drive store success.

About This Role

As a Retail Operations Manager, you'll play a vital role in leading your team to deliver an exceptional experience for our customers. You'll be responsible for the day-to-day operations of the store, ensuring smooth workflows, optimal staffing levels, and a positive work environment.

Responsibilities

  • Oversee all aspects of store operations, including inventory management, employee supervision, and customer service.
  • Develop and implement strategies to drive sales growth and profitability.
  • Recruit, train, and motivate a high-performing team of employees.
  • Foster a culture of teamwork, collaboration, and exceptional customer service.
  • Ensure compliance with all company policies, procedures, and regulatory requirements.

Qualifications

  • High School diploma or equivalent with 2+ years of experience in retail management.
  • Proven track record in training, coaching, and conflict resolution.
  • Strong communication, interpersonal, and problem-solving skills.
  • Highly motivated and results-oriented individual with a passion for customer service.
  • Flexible availability, including evenings, weekends, and holidays.

What We Offer

At 7-Eleven, we offer a competitive compensation package and comprehensive benefits program. We're committed to providing our employees with opportunities for growth and development within a dynamic and rewarding work environment.



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