Part-Time Overnight Assistant Front Office Manager
3 weeks ago
The Jay, Autograph Collection is a vibrant and modern hotel located in the heart of San Francisco's Embarcadero and Jackson Square neighborhoods. Our hotel is a celebration of the city's rich history and culture, with a sophisticated style and design that reflects the innovative spirit of San Francisco.
Job SummaryWe are seeking a highly skilled and experienced Part-Time Overnight Assistant Front Office Manager to join our team. As a key member of our front office operations, you will be responsible for assisting the Front Office Manager in managing the day-to-day operations of the front desk, including supervising night audit operations, coordinating with other departments, and ensuring exceptional customer service.
Responsibilities- Supervise night audit operations, including balancing and reconciling daily accounts, and preparing daily statements.
- Coordinate with other departments, such as security, engineering, and housekeeping, to ensure quality service is provided to all guests.
- Train and develop front desk staff, including recommending performance evaluations and resolving problems.
- Respond to customer issues and complaints in a timely and professional manner.
- Perform other duties as assigned by the Front Office Manager.
- Minimum 1 year of front desk experience.
- High School diploma or equivalent required.
- Hotel experience required.
- Proficient with PMS system and computer literacy a must.
- Advanced knowledge of Excel spreadsheets.
- Able to handle credit transactions.
- Maintain a professional appearance and manner at all times.
- Communicate well with guests.
- Able to effectively deal with internal and external customers.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and more.
We also offer a 401(k) Savings Plan with matching funds and discounts through our 'YouDecide' and Hotel Room Discount programs. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today. We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
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San Francisco, California, United States HEI Hotels and Resorts Full timeJob SummaryWe are seeking a Part-Time Overnight Assistant Front Office Manager to join our team at The Jay, Autograph Collection. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring compliance with corporate and franchise policies and...
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