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Patient Care Coordinator Part-Time
2 months ago
Vireo Health LLC is a leading provider of cannabis products and customer experiences. Our mission is to bring the best of technology, science, and engineering to the cannabis industry, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships.
Job SummaryWe are seeking a highly motivated and compassionate Patient Care Coordinator to join our team. The successful candidate will work alongside a healthcare team in a retail cannabis dispensary environment, providing exceptional customer service to our diverse patient population.
Key Responsibilities- Maintain and safeguard confidential patient information, ensuring patient medication safety.
- Assist customers with all aspects of preparing, setting up, and finalizing the dispensation process for medication, adhering to regulatory requirements.
- Complete operational requirements by maintaining an organized workflow, verifying preparation and labeling of medications, verifying order entries and charges.
- Utilize computer systems and programs for daily operations, including patient communication, refill orders, making appointments, and home deliveries.
- Maintain cash register and accountability for assigned drawer, completing opening/closing procedures as assigned.
- Comply with state law and regulations, providing oversight for overall dispensary compliance under the supervision of a licensed pharmacist.
- Participate in recordkeeping and reporting necessary for State Compliance.
- Attend staff meetings, continuing education, as directed.
- Maintain a safe and clean working environment by complying with custodial procedures, rules, and regulations.
- Assist patients and caregivers through the dispensary process/experience.
- Educate patients on the proper use and storage of medical cannabis medications.
- Follow the Green Goods customer service model.
- Work with supervisors to set and accomplish goals.
- Respond to patient communication platforms.
- Troubleshoot to solve patient issues regarding the usage of their cannabis products.
- A high school diploma and 1-3 years' experience in a retail environment.
- Proficiency with MS Office required.
- Experience working in a fast-paced retail setting is preferred.
- Excellent communication skills, verbal and written.
- Ability to work in a team environment, as well as independently.
- Ability to handle multiple tasks simultaneously.
- Ability to work in a fast-paced environment.
- Adaptable to change in the work environment.
- Must be able to stand for long periods.
- Flexible availability for Friday, Saturday, and Sunday shifts.
Vireo Health LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
