Patient Care Coordinator Part-Time
1 month ago
We are seeking a highly skilled Patient Care Coordinator to join our team at Vireo Health, Inc. in a retail cannabis dispensary environment. As a Patient Care Coordinator, you will work closely with our healthcare team to provide exceptional patient care and support.
Key Responsibilities- Participate in our startup team to educate and safely deliver medication to medical cannabis patients.
- Assist patients and caregivers through the dispensary process, providing a seamless and personalized experience.
- Train other team members in the use of cannabis-based medicines, ensuring a high level of knowledge and expertise.
- Complete operational requirements by maintaining an organized workflow, verifying preparation and labeling of medications, and verifying order entries and charges.
- Comply with all state laws and regulations, ensuring a safe and compliant work environment.
- Participate in recordkeeping and reporting necessary for State Compliance.
- Maintain a safe and clean working environment by adhering to custodial procedures, rules, and regulations.
- Work on company initiatives to achieve set goals and performance indicators.
- Educate patients on the proper use and storage of medical cannabis medications.
- Assist patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation.
- Provide exceptional customer service to patients, potential patients, caregivers, and providers.
- Maintain cash register and accountability for assigned drawer.
- Complete opening/closing procedures as assigned.
- Utilize computer systems and programs appropriately for daily operations, such as patient communication, refill orders, making appointments, and home deliveries.
- Assist with incoming orders, shipments, and deliveries of supplies.
- Attend staff meetings, continuing education, as directed.
- Maintain and safeguard entrusted confidential information.
- Work with eCommerce platform to review and approve online orders and patient accounts.
- Assist patients in utilizing the eCommerce platform to obtain medical cannabis medications.
- Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.
- Respond to all patient communication in both dispensary and home delivery environments.
- Responsible for properly plotting and adjusting delivery routes using our navigational software.
- Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager.
- A high school diploma and 1-3 years' experience in a retail environment.
- Proficiency with MS Office required.
- Experience working in a healthcare setting is preferred.
- Excellent communication skills, verbal and written.
- Ability to work in a team environment, as well as independently.
- Ability to handle multiple tasks simultaneously.
- Ability to work in a fast-paced environment.
- Adaptable to change in the work environment.
Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran.
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