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Customer Success Professional

2 months ago

Boston, Massachusetts, United States Cybersixgill Full time
About the Role

Cybersixgill is seeking a seasoned Customer Success Manager to drive customer satisfaction and retention. As a key member of our team, you will be responsible for onboarding new customers, ensuring seamless adoption of our products and services, and fostering strong relationships with our clients.

Key Responsibilities
  • Customer Onboarding: Develop and execute customized onboarding plans to ensure new customers achieve maximum value from our solutions.
  • Account Management: Build and maintain strong relationships with customers, understanding their needs and expectations, and communicating their feedback to internal stakeholders.
  • Retention and Expansion: Identify opportunities to upsell and cross-sell our products and services, ensuring customer satisfaction and loyalty.
  • Issue Resolution: Provide timely and effective support to customers, addressing their concerns and requests in a professional and courteous manner.
Requirements
  • Experience: Proven track record of success in customer-facing roles, preferably in SaaS and B2B environments.
  • Communication: Excellent written and verbal communication skills in English, with the ability to communicate complex technical information to non-technical stakeholders.
  • Technical Background: Strong technical background, particularly in cyber security products and services.
  • Team Player: Collaborative mindset, with the ability to work effectively in a fast-paced team environment.
Preferred Qualifications
  • Cyber Threat Intelligence Experience: Previous experience in a cyber threat intelligence company is a strong advantage.
  • Language Skills: Spanish communication skills (written/oral) or proficiency in other languages is a plus.

Travel Requirements: Occasional travel, approximately 2-3 trips per quarter, to meet with customers and internal stakeholders.