Front Desk Ambassador
3 weeks ago
Sage Hospitality is a unique and innovative hotel company that prides itself on providing exceptional guest experiences. With a focus on attention to detail and creativity, we strive to make every stay unforgettable.
Job Description
We are seeking a highly organized and attentive Front Desk Agent to join our team in Boulder. As a key member of our front office team, you will be responsible for providing accurate and timely information and services to arriving, departing, and in-house guests. You will also respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Responsibilities:
- Greet and complete established check-in procedures for arriving guests daily, using both manual and computerized methods.
- Facilitate guest departure (check-out) daily by following established manual and computer procedures.
- Courteously answer inquiries and accept reservations, both in person and by telephone.
- Maintain good customer relations by keeping abreast of all in-house and area functions.
- Operate the PBX equipment to provide guests with timely and efficient service.
Qualifications:
We require a high school diploma or equivalent and no prior experience. However, you must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Additionally, you must be fluent in oral and written English and able to use tact and understanding when dealing with customer service problems.
Benefits:
- Paid Sick Time (Part & Full Time)
- Employee Assistance Program (Part & Full Time)
- Great discounts on Hotels, Restaurants, and much more (Part & Full Time)
- Medical, dental, & vision insurance (Full Time Only)
- Health Savings and Flexible Spending Accounts (Full Time Only)
- Basic Life and AD&D Insurance (Full Time Only)
- Paid Time Off for Vacation, and Holidays (Full Time Only)
- Tuition Reimbursement (Full Time Only)
Estimated Salary:
$18.50 - $21.25 per hour based on location and experience.
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