Front Desk Agent Specialist

2 days ago


Boulder, Colorado, United States Guest Services Full time

Guest Services is a leading hospitality management company and National Park Service concessionaire in the United States. We take great care and pride in providing best-in-class services across various client sites. As a Front Desk Agent Specialist, you will play a vital role in ensuring that our guests receive the highest level of service and support.

The estimated salary for this position is $14.00 USD Hourly. If you have a passion for delivering outstanding customer service and possess excellent communication skills, we encourage you to apply.

Job Description:

  • Front Desk Operations: Manage front desk operations, including checking guests in and out, handling reservations, and switchboard duties.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving complaints within scope of authority.
  • RV Site Management: Register and assign RV sites to guests.
  • Sales and Marketing: Provide quotes for RV site rates and upsell guests when possible.
  • Coordination: Assist in coordinating the Retail and Maintenance Departments.
  • Cash Handling: Verify correct charges and credits on guest folios, collect payment for charges, and balance cash and cash equivalents at the beginning and end of each shift.
  • Communication: Communicate effectively with guests, management, and staff to ensure seamless service delivery.

Requirements:

  • Clerical Skills: High school diploma preferred; minimum age 16 years old. Proficient in clerical skills, including typing, filing, office machine operations, and cash register operation.
  • Computer Proficiency: Demonstrated computer proficiency.
  • Interpersonal Skills: Excellent interpersonal, administrative, telephone, and other communication skills.
  • Scheduling: Ability to arrange and coordinate schedules for reservations.


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