Hospitality Front Desk Professional
2 days ago
At Guest Services, we are committed to providing exceptional customer experiences across various client sites. As a Hospitality Front Desk Professional, you will play a vital role in ensuring that our guests receive the highest level of service and support.
The estimated salary for this position is $14.00 USD Hourly. If you have strong customer service skills and are able to perform desk attendant functions with ease, we encourage you to apply.
Job Description:
- Administrative Support: Provide administrative, reception, and program support to management and staff.
- Phone Management: Manage phone activity, including providing general knowledge to callers.
- Guest Services: Manage walk-in traffic, sign in customers as needed, and greet them in a welcoming manner.
- RV Site Management: Register and assign RV sites to guests.
- Sales and Marketing: Provide quotes for RV site rates and upsell guests when possible.
- Coordination: Assist in coordinating the Retail and Maintenance Departments.
- Cash Handling: Verify correct charges and credits on guest folios, collect payment for charges, and balance cash and cash equivalents at the beginning and end of each shift.
- Communication: Respond to guest inquiries and resolve complaints within scope of authority.
- Safety Awareness: Maintain awareness of safety issues and report them immediately to management.
Requirements:
- Clerical Skills: High school diploma preferred; minimum age 16 years old. Proficient in clerical skills, including typing, filing, office machine operations, and cash register operation.
- Computer Proficiency: Demonstrated computer proficiency.
- Interpersonal Skills: Excellent interpersonal, administrative, telephone, and other communication skills.
- Scheduling: Ability to arrange and coordinate schedules for reservations.
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