Guest Services Professional

7 days ago


Boulder, Colorado, United States Moxy Boulder Full time
Job Summary
As a Guest Service Representative at Moxy Boulder, you will play a critical role in ensuring that our guests have an unforgettable experience. This is a unique opportunity to join a dynamic and entrepreneurial hotel company that values diversity and teamwork.

As a key member of our front desk team, you will be responsible for managing the day-to-day operations, handling guest requests, and maintaining a clean and organized work area. You will also have the opportunity to engage with guests in person and over the phone, providing personalized service and exceeding their expectations.

We are looking for an individual who is passionate about delivering outstanding customer service, is able to work well under pressure, and has excellent communication skills. If you are a team player who is committed to providing exceptional service, we encourage you to apply.

Salary Range: $19/hour

Key Responsibilities
- Manage front desk operations, including check-in/check-out processes, room assignments, and guest inquiries
- Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner
- Maintain a clean and organized work area, ensuring that all necessary supplies and equipment are available
- Engage with guests in person and over the phone, providing personalized service and exceeding their expectations
- Collaborate with other departments to ensure seamless guest experiences

Requirements
- High school diploma or equivalent required; some college preferred
- 1+ years of customer service experience, preferably in a hospitality setting
- Excellent communication and interpersonal skills
- Ability to work well under pressure and maintain a calm demeanor in fast-paced environment
- Basic computer skills, including proficiency in MS Office and hotel software systems
- Availability to work flexible hours, including evenings, weekends, and holidays

What We Offer
- Competitive hourly rate: $19/hour
- Paid time off and paid holidays
- Optional health, wellness, and care benefits
- Flexible spending account and employee assistance program
- 401(k) matching and company-paid life insurance
- Opportunities for professional growth and development

About Us
Moxy Boulder is a dynamic and entrepreneurial hotel company that values diversity and teamwork. Our mission is to provide exceptional guest experiences and exceed our guests' expectations. We are committed to creating a culture of inclusivity and respect, where every associate feels valued and empowered to succeed.

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