Technical Service Specialist

5 hours ago


Peachtree City, Georgia, United States SANY AMERICA INC Full time
Job Title: Technical Service Specialist

Join SANY America Inc. as a Technical Service Specialist and be part of a dynamic team that drives growth and success in the Americas market.

Job Summary

We are seeking a highly motivated and experienced Technical Service Specialist to oversee technical support for dealers and customers. As a key member of our team, you will work closely with dealers and customers to ensure prompt repair of machines and develop solutions for known and emerging issues.

Key Responsibilities
  • Technical Support
    • Work with dealer technicians to resolve complex technical issues in a timely manner
    • Review cases for dealers and customers in assigned region, support case resolution
    • Develop technical knowledge documents for future reference
    • Ensure dealers are up-to-date on product changes and service bulletins
    • Collaborate with the TCSM to ensure dealer technicians obtain SANY training and certifications
    • Provide remote and onsite technical support to troubleshoot and repair SANY equipment
    • Work with the SANY Engineering team to support the Field Follow Program for new model concepts
    • Review assigned Service Manuals and other technical publications to ensure accuracy and market requirements
    • Work on manager-assigned projects to drive problem resolution for emerging issues
  • Parts
    • Assist dealers in determining correct parts required for machine repair
    • Identify errors in manuals and provide corrections
  • Warranty
    • Work with dealers to ensure correct warranty submission during problem resolution
    • Assist in developing Flat Rate Job guides
  • Other Duties
    • Identify and report on product quality and emerging product reliability issues
    Requirements
    • Minimum 5 years of experience in the construction, industrial, or agricultural equipment industry
    • Technical certificates
    • Valid driver's license with a clean driving record
    What We Offer

Competitive compensation package, including a base salary, annual performance bonus, and exceptional benefits.



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