Patient Services Representative
4 weeks ago
We are seeking a highly skilled Patient Services Representative to join our Primary Care Clinic team in Oklahoma City, OK. As a key member of our team, you will be responsible for providing exceptional patient care and support to our patients and families.
Responsibilities- Answer telephones and take concise messages
- Scan and index information into the medical record
- Handle requests for medical records and basic scheduling
- Collect payments for copays and deductibles
- Make financial arrangements for patients
- Perform check in and out duties accurately and timely
- Make appointments for visits and inform clinical employees or providers of emergencies
- Verify insurance eligibility and benefits and record the information in the medical record
- Complete referrals to specialty providers, home health, etc.
- Accurately enter patient demographics into the practice management system
- Take messages when answering the telephone, correctly spelling names and identifying patients by two patient identifiers
- Take clear and concise messages from pharmacies, physicians, and hospital personnel and direct them to clinical employees and/or providers
- Manage large call volumes while maintaining excellent telephone etiquette
- Organize workflow to meet patient needs in a timely manner
- 1 year of clerical experience preferred
- Experience in cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology preferred
- 6 months of customer service experience and 6 months of telephone customer service experience preferred
- Ability to communicate effectively in English (verbal/written)
INTEGRIS Health is Oklahoma's largest not-for-profit health system, with a mission to partner with people to live healthier lives. We offer a range of benefits, including front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. If you're passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity.
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