Senior Patient Services Representative

2 weeks ago


Edmond, Oklahoma, United States OU Health Full time
Job Summary:

We are seeking a highly organized and detail-oriented Senior Patient Services Representative to join our team at OU Health. As a key member of our clinical support team, you will be responsible for coordinating patient schedules, providing exceptional customer service, and ensuring the smooth operation of our facility.

Key Responsibilities:

  • Schedule patient appointments and coordinate patient flow to ensure efficient use of resources.
  • Provide accurate and timely information to patients and staff regarding clinic operations, policies, and procedures.
  • Obtain and update patient demographics, insurance information, and other relevant data to ensure accurate billing and record-keeping.
  • Answer and direct phone calls, respond to patient inquiries, and resolve issues in a professional and courteous manner.
  • Prepare and enter healthcare provider schedules into our computer system to ensure accurate and up-to-date information.
  • Coordinate patient schedules to ensure timely and efficient delivery of services.

Requirements:

  • 1.5 years of experience in customer service, including at least 6 months in a clinical environment.
  • Excellent verbal and written communication skills, with the ability to effectively interact with patients, staff, and external parties.
  • Proficient in the use of Microsoft Office tools, including Word, Excel, and Outlook.
  • Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines.

What We Offer:

OU Health is an equal opportunity employer, offering a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We are committed to providing a supportive and inclusive work environment that fosters professional growth and development.

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