Customer Support Specialist

1 week ago

Burnsville, Minnesota, United States Skoog Co Full time

Job Type

Full-time

About Us

At Skoog & Co, established in 1987, we believe in the transformative power of travel. Our subsidiary, Centrav, Inc., stands as a premier airline consolidator, dedicated to empowering travel advisors with the tools to book airline tickets for their clients, both domestically and internationally. We are committed to excellence and driven by the mission to make a positive impact globally. Our employees' long tenure reflects the loyalty and dedication we foster within our team. Our work extends beyond daily operations, directly supporting our Non-Profit, Venture, which addresses systemic injustices in underserved areas worldwide. By partnering with local leaders, we develop sustainable programs to combat hunger, lack of education, and human trafficking. Each ticket we issue contributes to providing meals for those in need, showcasing the direct impact of our efforts on lives around the globe.

Position Overview

Centrav, Inc. is seeking a motivated individual who excels in a dynamic work environment. You will maintain a positive demeanor under pressure and work effectively both independently and as part of a team. Key strengths required include multitasking, organization, accuracy, reliability, and problem-solving. Your role will involve delivering exceptional support to our diverse clientele of retail travel advisors and specialty agents, ensuring a professional and friendly company image through various communication channels including phone, chat, and email. The scope of responsibilities is broad, reflecting our extensive engagement in the travel sector.

Key Responsibilities

  • Manage booking, modification, and protection of airline reservations utilizing Global Distribution Systems (GDS) such as Worldspan and Amadeus, along with Centrav's proprietary booking platform.
  • Possess knowledge of domestic and international airline/airport codes, routing, and fare regulations.
  • Enhance relationships with new and existing customers.
  • Contribute to cross-functional teams aimed at improving customer satisfaction and operational efficiency.
  • Engage professionally with a diverse range of individuals assisting with travel arrangements globally.
  • Educate travel advisor clients on industry standards and practices to facilitate their success.
  • Collaborate with team members to devise innovative solutions in response to changes within the airline sector.
  • Perform additional duties as assigned.
Additional Information

Classification: Full Time Hourly / Non-exempt
Experience Level: Entry-Intermediate Level Specialist
Functions: Customer Care - Sales & Support
Industries: Travel / Airline

Why Join Skoog & Co?
  • Comprehensive Health and Dental Benefits for Full-time Employees (dependent coverage available).
  • Life and long-term disability insurance.
  • Paid Time Off and Holidays.
  • 401(K) with Company Match.
  • IATA Card - access to travel agent fam trips and fare discounts from airlines, including hotel and car rental discounts.
  • A supportive, innovative, and family-oriented company culture where your contributions are valued.
  • Opportunities for internal advancement.
Travel Benefits - Reimbursement for a portion of one unique air travel trip per year.

Requirements
  • Proven experience with GDS (Amadeus and/or Worldspan) using native commands/formats for booking and modifying air reservations is essential, with a preference for 2 years of experience.
  • Background in the airline/travel industry.
  • Customer service experience.
  • Advanced education beyond a high school diploma.
  • Strong computer, mathematical, and communication skills. Minimum typing speed of 30 WPM required.
  • Fluency in written and spoken English.
  • Must be located in the United States.
Work Schedule

Monday - Friday, with options for a four-day workweek after training.

Salary

$19-24/hour based on experience.

Working Conditions

Standard office environment.

Essential Functions
  • Consistent and punctual attendance is mandatory.
  • Ability to follow directions and communicate effectively with others.
  • Proficient in various communication methods including in-person, telephone, email, and chat.
  • Ability to sit or stand for extended periods.
  • Capable of maintaining focus and accuracy under pressure.
  • Adaptable to change and able to manage multiple tasks as assigned.
  • Professional presentation is required.
Disclaimer

This job description is intended to outline the primary responsibilities, physical demands, mental requirements, working conditions, and skills necessary for this position. It is not a comprehensive list of all duties and responsibilities. The company reserves the right to modify this job description as needed. Skoog & Co is an equal opportunity employer, committed to making employment decisions without regard to race, color, religion, age, gender, sexual orientation, national origin, marital status, disability, or veteran status. Employment is at-will, allowing either party to terminate the relationship at any time for any lawful reason.

  • Desktop Support Specialist

    3 days ago

    Burnsville, Minnesota, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop & Depot Support Specialist in a dynamic and growing company. In this role, you will be responsible for providing top-notch support to our clients, ensuring seamless operations and exceptional customer satisfaction.Key...

  • Desktop Support Specialist

    4 days ago

    Burnsville, Minnesota, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop & Depot Support Specialist in a hybrid cloud and managed services consulting firm. In this role, you will be responsible for providing workstation software break-fix support, managing depot operations, and ensuring seamless IT service...

  • Client Support Specialist

    1 week ago

    Burnsville, Minnesota, United States Bosch Group Inc Full time

    Client Support SpecialistCompany Overview:Bosch Service Solutions is a prominent provider of Business Process Outsourcing, specializing in optimizing services across various domains, including Customer Experience Services, Mobility Services, Monitoring Services, and Business and Shared Services.With a dedicated team of approximately 9,000 professionals, we...

  • Customer Engagement Specialist

    2 weeks ago

    Burnsville, Minnesota, United States TRUSTONE FINANCIAL CREDIT UNION Full time

    ABOUT US:TruStone Financial is a member-focused, full-service credit union dedicated to providing straightforward and competitive financial solutions that enhance our members' financial health. Established by educators in 1939, TruStone Financial has evolved into the second-largest credit union in Minnesota, with over 550 team members serving more than...

  • Educational Support Specialist

    2 weeks ago

    Burnsville, Minnesota, United States Endeavor Schools, LLC Full time

    Join a Meaningful Career and Shape Young Minds Become a valued member of Endeavor Schools, LLC as an Educational Support Specialist At Endeavor Schools, we are dedicated to enriching the lives of children while fostering a fulfilling career for our educators. Our nurturing environment empowers teachers with the necessary tools to cultivate a positive...

  • Optometric Support Specialist

    7 days ago

    Burnsville, Minnesota, United States Drs. North & Watson Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to join our team as an Optometric Support Specialist at Drs. North & Watson's Burnsville clinic.This part-time position is ideal for someone who is looking for a challenging and rewarding role in a fast-paced medical office environment.Key Responsibilities:Answering phone calls and...

  • Student Support Specialist

    2 weeks ago

    Burnsville, Minnesota, United States Burnsville-Eagan-Savage Schools Full time

    Position OverviewThe role of the Student Support Specialist is essential in fostering a positive and productive environment for students during various school activities. This position entails providing assistance in the lunchroom, on the playground, during transportation, and within classroom and office settings.Key ResponsibilitiesFacilitate student...

  • Cardiology Care Support Specialist

    2 weeks ago

    Burnsville, Minnesota, United States Fairview Health Services Full time

    Position Overview:Fairview Health Services is seeking a dedicated and compassionate Care Support Specialist to become an integral part of our Medical Surgical Cardiology/IMC unit. This role is essential in providing high-quality patient care and support. Employment Details:This is a .8 FTE position, requiring 56 hours over a two-week pay period. The schedule...

  • Clinical Support Specialist

    2 weeks ago

    Burnsville, Minnesota, United States Bluestone Physician Services Full time

    Company Overview:Bluestone Physician Services is dedicated to delivering exceptional healthcare outcomes for individuals facing complex, chronic conditions and disabilities. Our innovative care model transcends traditional primary care, employing multidisciplinary teams that work collaboratively with patients, their families, and other healthcare...

  • Pediatric Family Support Specialist

    2 weeks ago

    Burnsville, Minnesota, United States Fairview Health Services Full time

    Join Our Dedicated TeamThe Pediatric Family Support Specialist role is crucial in delivering vital assistance to young patients and their families, aiding them in navigating and adjusting to the healthcare landscape. As an integral part of our collaborative team, you will apply your expertise in child development and family dynamics to enhance the experience...

  • Client Support Specialist

    2 weeks ago

    Burnsville, Minnesota, United States Bob Boldt HVAC Full time

    Are you passionate about providing exceptional customer support?At Bob Boldt HVAC, we are looking for a dedicated Customer Service Associate to enhance our customer interactions in a dynamic office setting. Your role will be pivotal in ensuring our clients receive the highest level of service.WHY WORKING WITH US IS A GREAT CHOICECompetitive Compensation: Our...

  • Client Support Specialist

    2 weeks ago

    Burnsville, Minnesota, United States Bob Boldt HVAC Full time

    Are you passionate about delivering exceptional customer experiences?As a Customer Service Representative at Bob Boldt HVAC, you will play a crucial role in ensuring our clients receive the highest level of support in a dynamic office setting. WHY WORK WITH US?Competitive Compensation: We offer our Customer Service Representatives a salary range of...

  • Customer Service Specialist

    7 days ago

    Burnsville, Minnesota, United States The Good Feet Store - Meltesen Group Full time

    About The Good Feet Store - Meltesen GroupWe are a leading provider of arch support solutions, dedicated to helping individuals improve their quality of life. Our team is passionate about delivering exceptional customer service and providing a unique shopping experience.Job SummaryWe are seeking a highly motivated and results-driven Sales Consultant to join...

  • Advanced Educational Support Specialist

    2 weeks ago

    Burnsville, Minnesota, United States Burnsville-Eagan-Savage School District Full time

    Position Type: Educational Assistant/Educational Support Specialist Location: Burnsville-Eagan-Savage School DistrictAbout Us: Burnsville-Eagan-Savage School District is a progressive educational institution dedicated to dismantling obstacles and creating distinct avenues for learning and growth for every student. We offer dynamic programs, services, and...

  • Educational Support Specialist

    4 days ago

    Burnsville, Minnesota, United States Burnsville-Eagan-Savage Schools Full time

    Job Summary:We are seeking a dedicated and enthusiastic Educational Support Specialist - Level III to join our team at Burnsville-Eagan-Savage Schools. As a key member of our student services team, you will provide essential support to students in various settings, including the lunchroom, playground, transportation, classroom, and office areas.Key...

  • Custom Picture Framer Specialist

    7 days ago

    Burnsville, Minnesota, United States Print & Frame Full time

    Job OverviewWe are seeking a skilled and detail-oriented individual to join our team as a Custom Picture Framer. As a key member of our production team, you will be responsible for assembling and preparing artwork for our clients, while also providing exceptional customer service and support.Key ResponsibilitiesArtwork Assembly: Build a strong understanding...

  • Customer Experience Specialist

    2 days ago

    Burnsville, Minnesota, United States Genz Ryan Plumbing, Heating, and Electrical Full time

    Job SummaryWe are seeking a highly motivated and experienced Call Center Coach to join our team at Genz Ryan Plumbing, Heating, and Electrical. As a Call Center Coach, you will play a critical role in ensuring the success of our technicians by providing coaching, support, and guidance to help them achieve their goals.Key ResponsibilitiesCoach and Motivate...

  • T2 Desktop Support

    1 month ago

    Burnsville, Minnesota, United States Innovien Full time

    Job Description:Our global client in the aerospace and defense industry is looking for top notch Desktop Support specialist to support on their largest sites in the US With this being such a large environment, ticket volume is high, providing a huge opportunity to work in a large enterprise getting exposure across a Fortune 50 organization. They will also be...

  • Client Support Representative

    1 week ago

    Burnsville, Minnesota, United States Mackin Book Company Full time

    Mackin Educational Resources is in search of a Customer Service Specialist to enhance our Educator Support Services division. The ideal candidate will possess a commitment to delivering outstanding service with a warm and approachable attitude. This role involves assisting our clients through various communication channels, including phone, live chat, and...

  • Client Support Representative

    2 weeks ago

    Burnsville, Minnesota, United States Mackin Book Company Full time

    Mackin Educational Resources is in search of a Customer Service Specialist to enhance our Educator Support Services division. The ideal candidate will exhibit a commitment to delivering outstanding service with a warm and approachable attitude. This role involves interacting with our clients through various channels, including phone, live chat, and written...